Shipping & Returns

Shipping

Processing time

Orders are packed and handed to the carrier within 1–2 business days. During a drop week that can stretch to three — we'll say so on the product page if it does.

Rates and delivery

• Standard (US): $6 flat, free over $75. Typically 3–5 business days after it ships.
• Expedited (US): $18. Typically 2 business days after it ships.
• Canada: $16 flat. Typically 7–14 business days.
• Rest of world: calculated at checkout. Typically 10–21 business days.

Delivery estimates start the day your parcel ships, not the day you order, and they're carrier estimates rather than guarantees.

Tracking

You'll get a tracking number by email as soon as the label is created. Tracking can take up to 24 hours to show movement — that's normal and doesn't mean the parcel is lost.

Customs and duties

International orders may be charged import duties or taxes on arrival. Those are set by your country, collected by the carrier, and are the recipient's responsibility. We can't estimate them in advance and we can't refund them.

Wrong address

We print the address you give us. If a parcel comes back to us as undeliverable we'll refund the order minus shipping, or re-ship at your cost. Email us within a few hours of ordering if you spot a mistake and we'll fix it before the label prints.

Returns

The window

Thirty days from delivery. Items need to be unworn, unwashed, and with tags attached, in a condition we could reasonably sell again. Ties and Bibles are included.

How to start one

Email hello@kingdomculture.co with your order number and what you'd like to return. We'll send a prepaid label for US orders. International returns are at your own cost.

Refunds

Refunds go back to the original payment method within 5 business days of the return reaching us. Your bank may take another few days to show it. Original shipping is refunded only if the return is our error.

Exchanges

Easiest path is a return plus a new order — that way your size is reserved immediately instead of waiting for the return to land. If the size you want is sold out, tell us and we'll hold one from the next run.

Damaged, defective, or wrong item

Send a photo within 14 days of delivery and we'll replace it or refund it in full, including shipping. You don't need to send the faulty item back unless we ask.

What we can't take back

• Items marked final sale on the product page
• Custom or personalised orders, including wholesale runs with your own artwork
• Anything worn, washed, altered, or returned without tags
• Gift cards